Make skills tracking easy for your employees.
Analytics- Get Smart About Your People
AI Driven Training Needs Analysis & Recommended Learnings.
Job Role Onboarding Made Easy! Weather it is a training course or a mentoring program we have you covered.
Determine the necessary competence of person(s) doing work under its control that affects the performance and effectiveness of the quality management system.
The organization must decide what specific competencies are necessary for someone to perform his or her job effectively. To define personnel requirements for a given job position, you might ask the following questions:
What job-specific knowledge area(s) must be well understood by someone in this position?
Ensure that these persons are competent on the basis of appropriate education, training, or experience.
The requirements mandate that everyone who affects the QMS (i.e., everyone in the organization) must be competent. So, what exactly is ‘’competent”? It’s the condition that enables a person to perform a task in a manner that meets the required performance standard. ISO 9001:2015 clarifies this by separating four different variables relating to competence:
A business shall, where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken.
Once competency has been determined for all personnel affecting product conformity, the organization must compare individuals to its competency needs and identify where gaps exist. Options for dealing with a gap between actual performance and required performance include:
A business shall retain appropriate documented information as evidence of competence.
One more thing that must be in place is records. ISO 9001:2015 specifically requires you to retain documented information (i.e. records) as evidence of competence.
Digital training records are the best approach for organizations. They clearly and quickly show what training has taken place or is planned and make gaps obvious. The long-term costs of digitizing your QMS are usually much less than the cost of administering paper records.
Examples of evidence include: